MUHAMMAD KAMRAN SHAKIR (PMP, SCRUM MASTER, PMI-ACP)
Project Manager with a Career Spanning 15+ Years with Enterprise Digital Solutions
SUMMARY OF QUALIFICATIONS
§ 15+ years of overall experience in IT Industry i.e. 10+ years as IT project manager using both agile and waterfall framework, & 5 years as Technical Lead.
§ Have PMP, Certified Scrum Master, PMI Agile Certified Practitioner trained, ITIL v3 Expert & Six Sigma Green Belt, and bachelor’s degree in Computer Engineering.
§ Worked for different industries like Banking, Telecommunication, Aviation, Government & Distribution etc.
§ Led multiple enterprise Digital/IT projects starting from initiation to closure up to $15M.
§ Collaborated with different cross functional teams of size 50+ in both onshore and offshore model.
§ Experienced with executive level (Directors, VP & CEO) communication.
§ Worked in close liaison with the Vendors during RFC, RFP, SOW & PO definition and execution.
§ Extensive hands-on experience in creating and maintaining all SDLC documents like Project Charter, Kickoff Deck, WBS, Communication Plan, Risk Assessment Report, Minutes of Meeting, Business Requirement Document (BRD), Software Design Specification (SDS), Use Cases, User Stories, Requirements Tractability Matrix.
§ Managed the project budget and schedule, monitored and reported actuals vs forecast as the project progresses.
§ Supported business users and customers & provided software training, reporting, preparation of weekly status deck, change request assessment and planning, participated in JAD sessions & gap analysis meetings.
§ Held POC’s, project kickoff, Demos, steering committee meeting & workshops.
§ Coordinate with business users, UX designer, Content Writer, Analytics, Accessibility, Legal, Product Owners, delivery teams during strategic directions, planning, development, testing, go live and product launch activities.
§ Facilitated Agile Scrum ceremonies i.e. sprint planning sessions, daily stand-ups, grooming, sprint reviews, & retrospectives with 2 or more scrum teams.
§ Collaborated with Network, WebOps and Infrastructure teams for setting up firewall and hosting Server on Private Cloud, applications integration and data center migration.
§ Facilitated teams during Data warehouse, Data Mart design/development using ETL and visualization tool Qlikview & Tableau etc.; Collaborated with teams for data modelling and analysis; worked with Oracle 9i, SQL Server 2000.
§ Have a technical and architecture background and developed applications on different technologies in my earlier roles.
§ Managed different Banking projects i.e. CRM, Internet Banking, ATM Controller applications, Credit Card Billing.
§ Managed different Telecommunication projects such as Enhance Rogers User Experience for enterprise & small businesses, Ignite-TV for residentials, Share Everything plan for Wireless, Billing UX redesign, CMS replacement.
§ Managed other miscellaneous projects i.e. HR Portal, Government portals/websites/Mobile App and integration, e-commerce distribution website of EMITAC for selling HP/Compaq Products to resellers.
CORE COMPETENCIES / KNOWLEDGE AREAS
§ Scope management
§ Schedule management
§ Risk management
§ Cost management
§ Stakeholder engagement
§ Problem identification and resolution
§ Change management
§ Procurement management
§ Process analysis and improvement
§ Business analysis
§ Resource management
§ Requirement management & communication
§ SDLC, Project Management & Business Analysis: MS Project 2007/10, Visio, JIRA, Confluence, HPALM, Kanban Board, GIT Hub, CVS, Bugzilla, Rational 98/2000, UML.
§ Databases: SQL Server 2000, Oracle9i, Windows 10, MS Access 2000.
§ Application Servers/Web Servers: Oracle 9i Application Server, BEA Web Logic Server, Tomcat, Orion.
Senior Project Manager
Rogers Communications Inc. Feb 2016 – Till Date
Responsible for scope, schedule and budget for digital projects on Rogers.com, Fido.ca and MobileApps (Android and iOS).
Ignite TV (1 years):
§ Managed the digital project of the overall $500 Million program, having 50+ cross functional team to deliver Rogers customers an IPTV service (Ignite TV) based on Comcast X1 solution for video delivery and home service integration.
§ Responsible for planning, budgeting, scope execution, launch planning to deliver Ignite TV browse, buy flows and content across different channels (Rogers.com, Mobile App iOS and Android) with integration with backend systems i.e. product catalogue, ordering and billing and payment systems.
§ Worked with cross functional teams in Agile and Waterfall framework to deliver and comply with standards (W3C), SEO reporting & analytics, WCAG2.0 requirements.
§ Coordinated with different departments i.e. UX Designer, Content Copy writer, Content authors, Legal, Information Security, Development, Akamai application for fast web content delivery.
Share Everything Plan (7 Months):
§ Managed digital project (Rogers.com/MyAccount/Share Everything) valued $2.1M starting from initiation phase to closure. The project allowed customers to control and get up to 3x more video by optimizing video quality and increase data usage and sharing. Project provided Rogers with ROI 195%, IRR 35% and payback in 1.2 years.
CMS Replacement (4 months):
§ Involved at the inception phase for the requirement definition, funding, tools evaluation and vendor procurement for replacing current “TeamSite/Livesite” tool with “Contentful”.
Revamp Enterprise and Small Business sites (8 Months):
§ Responsible to deliver project valued $5M with multiple cross functional agile teams and vendors. The project was to improve the UX, Content and capabilities of the Discovery and Buy sites on digital channels (rogers.com and mobile app) because the fragmented experience was limiting the lead generation coming from the digital space, with the 6M annual visits converting to leads at 1.3% whereas industry benchmark was 2.2%.
§ Key objectives met were Business User Data Management, Business User Experience, Business user driven CMS and Templates, New Site Hierarchy, Managed Product Catalogue (enables bundling), Increase lead generation capability, Content Integration of Rogers Business Forums, Robust Reporting and Analytics, Bold Chat Sales & Support migration for Small, SEO and Search Capabilities.
Rogers Billing User Experience redesign (5 months):
§ Managed the project of approximately $3 Million, having 25+ cross functional team and vendors (Amdocs, TCS) to deliver Rogers, Fido customers and care agents with more better billing user experience on web, mobile.
§ Responsible to establish team, governance structure and communication plan.
§ Responsible to prepare a schedule plan with the help of delivery, vendors and Billing product management team.
§ Worked with multiple vendors, procurement, finance teams for the establishment of SOW’s & project engagement.
Action and Offers/Campaign (10 Months):
§ Managed project valued $2.3M and show relevant actions and offers to the customer in the wireless and residential buy flows, shop, service and support areas by taking big data sources, event data and customer segments using the next best action engine, real time decision management (RTDM) to deliver personalized experiences to consumer base within the online and app channels.
RSA Token Authentication upgrade and integration with Sales portal (7 Months):
§ Managed the upgrade and migration of RSA token authentication 8.1 within a VMWare ESX environment and integrate with Rogers Sales and retailer’s application and enable two factor authentications.
§ The result was reduction of frauds, business loss and security risk compliance level and protection of customer information. The project was worth $1M with a team size of 20+ (infra, security, development, middleware, testing, performance etc.).
§ Collaborated with Infrastructure and WebOps team to setup RSA servers on Private Cloud and with network team for setting proper Firewall and network changes.
GENERAL CIVIL AVIATION AUTHORITY (GCAA) May 2010 – August 2015
Data Warehousing and Reporting Project (8 months):
§ Prepared plan for the project worth $300K, elicited requirements for data warehousing, integration, wrote SQL, created data marts, dimensions in QlikView.
§ Involved in vendor selection for BI tools (Tableau, QlikView & Business Objects) and its implementation.
§ Facilitated database team to prepare approximately 30 reports and dashboards, spanning 5 departments and 550 end users to view an integrated and up-to-date status of their application process.
§ Reduced the time (from 1 week to 20 seconds) to consolidate data and generate a report, which ultimately improved decision making and helped forecast future demands and identify areas of weaknesses.
§ Cut down the workload on IT staff to develop reports due to the self-service capability provided to the staff.
Corporate Website http://www.gcaa.gov.ae/ (6 months):
§ Managed the project valued $25M to revamp the User Experience (UX), Content, IA with the help of cross functional units to comply with the federal government web and content, W3C & WCAG standards for Web and Mobile (SAMAE).
§ Improved the UX and accessibility by implementing WCAG Levels (AA and AAA) e.g. Text to Speech, Text Size, alt text, video alternate, contrast site for visually impaired customers.
§ Collaborated with Development, Product owners during templates mockups/wireframe creation in SharePoint 2007.
§ Coordinated with Release management team for content releasing/publishing on website.
§ Facilitated the marketing team to define content management policy and marketing collateral.
§ Helped the development team to improve ranking on Google using effective SEO optimization techniques.
§ Led to achieve 100% compliance score in federal government web Audit (2010 & 2011), won the Best GCC E-Government Oman (2009), Kuwait (2011) content and website awards.
§ Increased the number of hits on the website i.e. from 80 hits to 120 hits per day.
§ Provided different web KPI reports to communication/marketing team using PIWIK (like Google Analytics).
SMART E-Government Program (2 years):
§ Successfully managed $4 Million worth of the program and contributed to the business analysis effort with multiple cross-functional teams and customers (airlines, airports, pilots) to automate the process of web and mobile (SAMAE) for the Airworthiness, Flight Ops, Licensing, Admin and Finance departments.
§ Presented budgeting/forecasting status, risk report, workshops/presentations to Ex. Directors.
§ Facilitated JAD meetings to garner feedback and prioritized requirements using MoSCoW analysis.
§ Improved customer satisfaction from 65% to 80% (figures extracted from surveys, complaints & inquiry).
§ Also, cut down processing time (from 30 days to 10 days) for service delivery (SLA).
§ Experienced with MOSS 2007, Jupiter document management & Ultimus business process management software for Web Content Management, User Interface, and Workflows development.
AVANZA SOLUTIONS ME.LLC May 2005 – May 2010
Banking CRM Solution Implementation for Dubai Islamic Bank, Commercial Bank Dubai (6 months):
§ Managed project worth $1M which is used throughout the bank with over 700+ concurrent users in call center, branches, and other bank’s departments. It covers customer service and sales modules.
§ Created Schedule in MS Project for the integration CRM with backend systems i.e. Middleware and Banking Host.
§ Planned and transition the hardware (IVR, Telephone) with AVAYA and integration with CTI and Softphone component.
§ CRM improved first call resolution time from 53% to 85% and increased the Agent retention and cut training costs along with on-boarding time and mistakes.
ATM Administration/Controller for different Banks (1 Year):
§ Managed the Implementation (Design, development, Integration and testing) of Web-based ATM Controller to managed bank ATM Machines for the different banks in collaboration with NCR (ATM Manufacturer).
§ Integrated with bank middleware using API to pass instructions to ATM’s and pulls cash, ATM status information. Involved with internal QA and bank IT team for the testing.
§ Participated in go live activity in coordination with the release management team.
Web based Credit Card Bill Generation for KASB Bank (6 Months):
§ Managed the Design, development and Integration of Web-based Credit Card billing system implementation at KASB Bank.
Internet Banking Integration with Middleware at Dubai Islamic Bank (5 months):
§ Managed the Integration, testing of bank Internet Banking application with middleware and core banking host (Phoenix).
§ Collaborated with business, sponsor, customer technical delivery team during implementation/integration.
Intranet Portal for Al-Habtoor Leighton Group, https://intranet.hlg.ae (6 Months):
§ Developed schedule plan in MS Project 2007 for the implementation of intranet portal on SharePoint 2008, did kick off presentation to identified stakeholders, trainings, demonstrations in addition to conducting weekly status meetings with the customer steering committee, Coordinated with 20+ resources.
§ Provided project status reports to the PMO and Al-Habtoor Leighton Group steering committee.
HR Portal for Dubai Financial Market (DFM) (7 Months):
§ Managed the development of $250k HR portal project that includes 10 key HR processes workflow automation using SharePoint 2007, integration with SMPP gateway (for SMS) and IVR hardware.
§ Supervised multiple onsite and offshore team of 15+ resources including Technical Leads, Designers & Information Architects and partner team.
§ Participated with BSA to carry out all analysis activities with HR departments, while coordinating with IVR partner (2B Technologies) and vendor (Etisalat) for SMS integrations and IVR hardware transition and planning.
Principal Software Engineer
AVANZA SOLUTIONS (www.avanzasolutions.com) Jan 2005 – April 2005
§ Elicited requirements, designed, coded, tested & roll out of Card production system for a different bank using ASP (C-Sharp) Dot Net, Oracle9i. Supervised the development activity of the team and delegated tasks to team members.
Senior Software Engineer
AVANZA SOLUTIONS (www.avanzasolutions.com) Jan 2004 – Dec 2004
§ Designed, coded and unit tested Websites, Portals for “Federal Environment Agency”, “EMITAC UAE” using the C# Dot Net, Microsoft Content Management 2002, Oracle 9iAS.
AVANZA SOLUTIONS (www.avanzasolutions.com) April 2001 – Dec 2003
§ BS (Computer Engineering), Sir Syed University of Engineering & Technology, Karachi, Pakistan, 2001.
TRAININGS & CERTIFICATIONS
§ Project Management Professional Certification (PMP LIC NO:1321142) – MAR 2010.
§ PMI ACP (Trained)
§ Certified Scrum Master – JULY 2015.
§ ITIL v3 Expert Certified (CERT NO: GR761000868MK) – OCT 2012.
§ Six Sigma Green Belt Certified (CERT NO: 04456) – DEC 2011.
HONORS AND AWARDS
§ Appreciation Certificate from GCAA Director General for the preparation of Sheikh Khalifa Government Excellence (SKEGP) Award application and GCC E-Government Excellence Award application- 2012.
§ Awarded Certificate for best GCAA IT employee of the Quarter – 2010.