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Muhammad Shakir Project Manager IT/Digital

"Mississauga", "Toronto"
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MUHAMMAD KAMRAN SHAKIR (PMP, PMI-ACP, CSM)

 

Project Manager with a Career Spanning 15+ Years with Enterprise Digital Solutions

 

SUMMARY OF QUALIFICATIONS

§  15+ years of overall experience in IT Industry i.e. 10+ years as IT project manager using both agile and waterfall framework, & 5 years as Technical Lead.

§  Have PMP, Certified Scrum Master, PMI Agile Certified Practitioner, ITIL v3 Expert & Six Sigma Green Belt, and bachelor’s degree in Computer Engineering.

§  Worked for different industries like Banking, Telecommunication, Aviation, Government & Distribution etc. and led multiple enterprise Digital/IT projects starting from initiation to closure up to $15M.

§  Managed different Banking projects i.e. CRM, Internet Banking, ATM Controller applications, Credit Card Billing.

§  Collaborated with different cross functional teams of size 50+ in both onshore and offshore and matrix environment.

§  Experienced with executive level (Directors, VP & SVP, PMO) communication at various Governance meetings & forum.

§  Extensive hands-on experience in creating and maintaining all SDLC documents like Project Charter, Kickoff Deck, WBS, Communication Plan, Risk Assessment Report, Minutes of Meeting, Business Requirement Document (BRD), Software Design Specification (SDS), Use Cases, User Stories, Requirements Tractability Matrix.

§  Managed the project budget, invoices, schedule, monitored and reported actuals vs forecast as the project progresses.

§  Liaised with business users, reporting, preparation of weekly status deck, change request assessment and planning, participated in JAD sessions, gap analysis and escalation meetings for any issues, risks & conflicts.

§  Held project kickoff, demos, workshops, POC’s and attended steering committee meeting.

§  Coordinated with business users, release mgt, BSA’s, UX designer, Content Writer, Analytics, Accessibility, Legal, Product Owners, delivery teams during strategic directions, planning, development, testing, Go live/Launch activities.

§  Worked in close liaison with the Vendors during RFC, RFP, SOW & PO definition and execution.

§  Facilitated Agile Scrum ceremonies i.e. sprint planning sessions, daily stand-ups, grooming, sprint reviews, & retrospectives with 2 or more scrum teams.

§  Collaborated with Network, WebOps and Infrastructure teams for setting up firewall and hosting Server on Private Cloud, applications integration and data center migration.

§  Have a technical and architecture background and developed applications on different technologies in my earlier roles.

§  Managed different Telecommunication projects such as Enhance Rogers User Experience for enterprise & small businesses, Ignite-TV for residentials, Share Everything plan for Wireless, Billing UX redesign, CMS replacement.

§  Planning and managing the migration of enterprise data warehouse from IBM Netezza platform to Hadoop platform. This includes building of more than 20 data marts, ETLs, integration with existing applications.

§  Facilitated teams during Data warehouse, Data Mart design/development using ETL and visualization tool Qlikview & Tableau etc.; Collaborated with teams for data modelling and analysis; worked with Oracle 9i, SQL Server 2000.

 

CORE COMPETENCIES / KNOWLEDGE AREAS

§  Scope management
§  Schedule management
§  Risk management
§  Cost management
§  Stakeholder engagement
§  Problem identification and resolution
§  Change management
§  Procurement management
§  Process analysis and improvement
§  Business analysis
§  Resource management
§  Requirement management & communication
TOOLS KNOWLEDGE

§  SDLC, Project Management & Business Analysis: MS Project 2007/10, Visio, JIRA, Confluence, HPALM, Kanban Board, GIT Hub, CVS, Bugzilla, Rational 98/2000, UML.

§  Development Technologies and Environment: Qlikview, Tableau, Akamai, MS Office 2013+ applications (Outlook, Word, Excel, PowerPoint, SharePoint), Windows 10, C#. Net, Visual Basic, C/C++, JAVA, XSL, XML, HTML/DHTML, CSS, ASP, JSP, Servlets and ASP.Net, JavaScript, VBScript, Borland Jbuilder3.0/4.0, Crystal Reports.

§  Databases: SQL Server 2000, Oracle9i, Windows 10, MS Access 2000.

§  Application Servers/Web Servers: Oracle 9i Application Server, BEA Web Logic Server, Tomcat, Orion.

 

WORK EXPERIENCE

 

Senior Project Manager

Rogers Communications Inc.                                                    Feb 2016 – Till Date

Responsible for scope, schedule and budget for digital projects on Rogers.com, Fido.ca and MobileApps (Android and iOS).

 

Ignite TV (1 years):

§  Managed the digital project of the overall $500 Million program, having 50+ cross functional resources to deliver Rogers customers an IPTV service (Ignite TV) based on Comcast X1 solution for video delivery and home service integration.

§  Responsible for planning, budgeting, scope monitoring and execution, risk management, launch planning to deliver Ignite TV browse, buy flows and content across different channels (Rogers.com, Mobile App iOS and Android) with integration with backend systems i.e. middleware, product catalogue, ordering and billing and payment systems etc.

§  Worked with cross functional teams in Agile and Waterfall framework to deliver and comply with standards (W3C), SEO reporting & analytics, WCAG2.0 requirements.

§  Discussed on daily and by weekly basis project issues/risk with project governance teams i.e. Directors, VP’s.

§  Monitored and controlled QA planning, execution with more then 2000 test cases.

§  Closely worked with Vendor, procurement, finance for SOW establishment and engagement in the project.

§  Coordinated with business users, release mgt, BSA’s, UX designer, Content Writer, Analytics, Accessibility, Legal, Product Owners, Network, Infra, delivery teams during planning, development, testing, Go live/Launch activities.

§  Managed the project budget, invoices, schedule, monitored and reported actuals vs forecast as the project progresses.

§  Liaised with business users, reporting, preparation of weekly status deck, change request assessment and planning, participated in JAD sessions, gap analysis and escalation meetings for any issues, risks & conflicts.

 

Share Everything Plan (7 Months):

§  Managed digital project (Rogers.com/MyAccount/Share Everything) valued $2.1M starting from initiation phase to closure. The project allowed customers to control and get up to 3x more video by optimizing video quality and increase data usage and sharing. Project provided Rogers with ROI 195%, IRR 35% and payback in 1.2 years.

 

Revamp Enterprise and Small Business sites (8 Months):

§  Responsible to deliver project valued $5M with multiple cross functional agile teams and vendors. The project was to improve the UX, Content and capabilities of the Discovery and Buy sites on digital channels (rogers.com and mobile app) because the fragmented experience was limiting the lead generation coming from the digital space, with the 6M annual visits converting to leads at 1.3% whereas industry benchmark was 2.2%.

§  Key objectives met were Business User Data Management, Business User Experience, Business user driven CMS and Templates, New Site Hierarchy, Managed Product Catalogue (enables bundling), Increase lead generation capability, Content Integration of Rogers Business Forums, Robust Reporting and Analytics, Bold Chat Sales & Support migration for Small, SEO and Search Capabilities.

 

Rogers Billing User Experience redesign (5 months):

§  Managed the project of approximately $3 Million, having 25+ cross functional team and vendors (Amdocs, TCS) to deliver Rogers, Fido customers and care agents with more better billing user experience on web, mobile.

§  Responsible to establish team, governance structure and communication plan.

§  Responsible to prepare a schedule plan with the help of delivery, vendors and Billing product management team.

§  Worked with multiple vendors, procurement, finance teams for the establishment of SOW’s & project engagement.

 

CMS Replacement (4 months):

§  Involved at the inception phase for the requirement definition, funding, tools evaluation and Vendor procurement for replacing current “TeamSite/Livesite” tool with “Contentful”.

 

Action and Offers/Campaign (10 Months):

§  Managed the project valued $2.3M to build business reports and show relevant actions and offers to the customer under the wireless and residential buy flows, shop, service and support areas. Data was pulled/integrated using Hadoop technologies i.e. R and Python from different data sources having offers/campaign & customer data which in turn was ingested into real time decision management (RTDM) system which transform and load data into the final data marts. Data marts were used by tableau tool for the business users to generate multiple visualization reports for decision making and to target and show relevant action/offers data within the online and app channel.

§  Helped in software selection and vendor engagement as part of data warehouse building project.

 

RSA Token Authentication upgrade and integration with Sales portal (7 Months):

§  Managed the upgrade and migration of RSA token authentication 8.1 within a VMWare ESX environment and integrate with Rogers Sales and retailer’s application and enable two factor authentications.

§  The result was reduction of frauds, business loss and security risk compliance level and protection of customer information.

§  The project was worth $1M with a team size of 20+.

§  Collaborated with Infrastructure and WebOps team to setup RSA servers on Private Cloud and with network team for setting proper Firewall and network changes.

 

Project Manager

GENERAL CIVIL AVIATION AUTHORITY (GCAA)                 May 2010 – August 2015

Revamp Corporate Website http://www.gcaa.gov.ae/  and Mobile App (8 months):

§  Managed the project valued $25M to revamp the User Experience (UX), Content, IA with the help of cross functional units to comply with the federal government web and content, W3C & WCAG standards for Web and Mobile (SAMAE).

§  Improved the UX and accessibility by implementing WCAG Levels (AA and AAA) e.g. Text to Speech, Text Size, alt text, video alternate, contrast site for visually impaired customers.

§  Helped the development team to improve ranking on Google using effective SEO optimization techniques.

§  Led to achieve 100% compliance score in federal government web Audit (2010 & 2011), won the Best GCC E-Government Oman (2009), Kuwait (2011) content and website awards.

§  Increased the number of hits on the website i.e. from 80 hits to 120 hits per day.

§  Provided different web KPI reports to communication/marketing team using PIWIK (like Google Analytics).

 

SMART E-Government Program (Digitize Service processes on both App and Web channels) (2 years):

§  Successfully managed $4 Million worth of the program and contributed to the business analysis effort with multiple cross-functional teams and customers (airlines, airports, pilots) to automate the process of web and mobile (SAMAE) for the Airworthiness, Flight Ops, Licensing, Admin and Finance departments.

§  Presented budgeting/forecasting status, risk report, workshops/presentations to Ex. Directors.

§  Facilitated JAD meetings to garner feedback and prioritized requirements using MoSCoW analysis.

§  Improved customer satisfaction from 65% to 80% (figures extracted from surveys, complaints & inquiry).

§  Also, cut down processing time (from 30 days to 10 days) for service delivery (SLA).

§  Experienced with MOSS 2007, Jupiter document management & Ultimus business process management software for Web Content Management, User Interface, and Workflows development.

 

Data Warehousing and Reporting Project (8 months):

§  Prepared plan for the project worth $300K, elicited requirements for data warehousing, integration, wrote SQL, created data marts, dimensions in QlikView.

 

Project Manager

AVANZA SOLUTIONS ME.LLC                                                       May 2005 – May 2010

Banking CRM Solution Implementation for Dubai Islamic Bank, Commercial Bank Dubai (6 months):

§  Managed project worth $1M which is used throughout the bank with over 700+ concurrent users in call center, branches, and other bank’s departments. It covers customer service and sales modules.

§  Created Schedule in MS Project for the integration CRM with backend systems i.e. Middleware and Banking Host.

§  Planned and transition the hardware (IVR, Telephone) with AVAYA and integration with CTI and Softphone component.

§  CRM improved first call resolution time from 53% to 85% and increased the Agent retention and cut training costs along with on-boarding time and mistakes.

 

 

 

ATM Administration/Controller for different Banks (1 Year):

§  Managed the Implementation (Design, development, Integration and testing) of Web-based ATM Controller to managed bank ATM Machines for the different banks in collaboration with NCR (ATM Manufacturer).

§  Integrated with bank middleware using API to pass instructions to ATM’s and pulls cash, ATM status information. Involved with internal QA and bank IT team for the testing.

 

Card Production System for NCR, Worker Equity (5 months):

§  Coordinated with pre-sales for proposal submission and provided feedback on the scope and timelines.

§  Managed the development of the desktop software used for embossing and encoding track information onto the physical magnetic cards that was used by construction workers to disburse salary through ATM.

§  Planned SIT and UAT testing with the customer and execution of system Go Live activity.

§  Facilitated post implementation review (PIR) meetings.

 

Internet Banking Integration with Middleware at Dubai Islamic Bank (5 months):

§  Managed the Integration, testing of bank Internet Banking application with middleware and core banking host (Phoenix).

§  Collaborated with business, sponsor, customer technical delivery team during implementation/integration.

 

Web based Credit Card Bill Generation for KASB Bank (6 Months):

§  Managed the Design, development and Integration of Web-based Credit Card billing system implementation at KASB Bank.

 

Intranet Portal for Al-Habtoor Leighton Group, https://intranet.hlg.ae (6 Months):

§  Developed schedule plan in MS Project 2007 for the implementation of intranet portal on SharePoint 2008, did kick off presentation to identified stakeholders, trainings, demonstrations in addition to conducting weekly status meetings with the customer steering committee, Coordinated with 20+ resources.

§  Provided project status reports to the PMO and Al-Habtoor Leighton Group steering committee.

 

Principal Software Engineer

AVANZA SOLUTIONS (www.avanzasolutions.com)                   Jan 2005 – April 2005

§  Elicited requirements, designed, coded, tested & roll out of Card production system for a different bank using ASP (C-Sharp) Dot Net, Oracle9i. Supervised the development activity of the team and delegated tasks to team members.

 

Senior Software Engineer

AVANZA SOLUTIONS (www.avanzasolutions.com)                     Jan 2004 – Dec 2004

§  Designed, coded and unit tested Websites, Portals for “Federal Environment Agency”, “EMITAC UAE” using the C# Dot Net, Microsoft Content Management 2002, Oracle 9iAS.

 

Software Engineer

AVANZA SOLUTIONS (www.avanzasolutions.com)                   April 2001 – Dec 2003

§  Coded & unit tested web-based Help Desk, Cheque Management system & desktop-based Cricket Analysis software using ASP, JavaScript, and Visual Basic as front end and SQL Server as the back-end database.

 

EDUCATION

§  BS (Computer Engineering), Sir Syed University of Engineering & Technology, Karachi, Pakistan, 2001.

 

TRAININGS & CERTIFICATIONS

§  Project Management Professional Certification (CERT NO:1321142) – MAR 2010.

§  PMI ACP (CERT NO: 2274800) – Nov, 2018

§  Certified Scrum Master – JULY 2015.

§  ITIL v3 Expert Certified (CERT NO: GR761000868MK) – OCT 2012.

§  Six Sigma Green Belt Certified (CERT NO: 04456) – DEC 2011.

 

HONORS AND AWARDS

§  Appreciation Certificate from GCAA Director General for the preparation of Sheikh Khalifa Government Excellence (SKEGP) Award application and GCC E-Government Excellence Award application- 2012.

§  Awarded Certificate for best GCAA IT employee of the Quarter – 2010.