Karen Kai Tiu Guest services

1651 Neptuno Street Paco Manila

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Karen Kai Tiu



1651 Neptuno St. Paco Manila

Mobile Number: +63 917 5273715

Email Add:


Position applied: GUEST SERVICES ​
Overview & Objective:


As a Guest Service Officer with background inmedical studies as B.S. Nursing having 9 years ofgrowing experience in national engagement; my primary objective is to help our guest/tenants to meet their needs, make their stay comfortable and help them accommodate their requests.



Personal Background:

Birthday:               October 2, 1986

Birthplace:     Manila

Civil status:           Married

Religion:        Born again Christian

Height:                  5’0”

Weight:          150 lbs.

Father’s name:     Rolando G. Mercado

Occupation:   Deceased

Mother’s name:    Cynthia A. Mercado

Occupation:   Housewife



Educational Background:

College:                 BS Nursing                                                     June2003-March2007

Concordia College


High School:         Paco Catholic School                                      1999-2003

Paco Manila


Elementary:          Paco Catholic School                                    1992-1999

Paco Manila







o Administrative tasks such as preparing the budget, collecting rent, and sending tenant notices.
o Oversee facility upkeep, inspecting and maintaining units, public areas, and grounds.
o Supervise and assign duties to maintenance staff; and contract for services such as pest control, trash removal, elevator maintenance, etc.
o Show units to perspective tenants and explain occupancy terms.
o Computer Literate (MS Word, Excel, Power point, Internet surfing. Photo shop)
o Good communication skills both verbal and written.

Karen Kai M. Tiu – Guest Services – CV-October 2018

August 2009- 2018



Employment History:




Property Management Officer

ELS Realty, Inc.

August 9, 2009 – November 20,2018


Duties and Responsibilities:


​Responsible for the inspection of all facilities.

​Assigning duties to maintenance staff

​Contract for services such as pest control, trash removal, repair of units, air condition cleaning and elevator maintenance.

​Contracts with tenants by negotiating leases; collecting security deposit.

​Accomplishes financial objectives by collecting rents; paying bills.

​Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs.

​Enforces occupancy policies and procedures by confronting violators.

​Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.





1. Axel Garcia
Instructor at United Maritime Training Center Manila

Tenant at ELS Realty, Inc.

Mobile: +63908-8210178


2. Karen Ow-Yong
Anchor and Reporter for DZRH Manila Broadcasting Company

Tenant at ELS Realty, Inc.

Mobile: +63917-7036627



3. Delia Tugade
Chief Finance Officer for German Marine Agencies, Inc.

Tenant at ELS Realty, Inc.

Mobile: +63917-6305695