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Cynthia PM Ba

Hamilton
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Cynthia Smith

Hamilton, Ontario

Canada L8V 4T4

(Home) 289-439-1896

E-Mail – cynthiabsa1@hotmail.com

 

 

OBJECTIVE

 

To obtain a challenging position with an organization that offers a long term commitment and a challenging work environment that welcomes innovation and success, and provides opportunities for further professional development.

 

PROFESSIONAL PROFILE

 

Results-driven as a Project Manager of Business Systems Analysts with a comprehensive understanding of systems in the Insurance Industry. Excel at providing detailed documentation, implementation, analysis, and support of information systems. Outstanding leader; also able to coordinate and direct all phases of project-based efforts while managing, motivating and guiding teams.

 

·       Strong knowledge of process/workflow analysis, and requirement gathering techniques.

·       Extensive experience in design, development, testing, and implementation of systems using structured methodologies and best practices.

·       Proven ability in providing expertise as liaison to leadership teams and in satisfying client needs.

·       Possesses excellent analytical, communication, presentation, organizational and inter-personal skills.

·       Self-motivated, adaptable and results oriented individual who enjoys dealing with people and working in a dynamic and team-oriented environment.

·       Able to communicate effectively with multi-functional teams, technical and non technical staff at all levels

·       Waterfall, agile

·       User Stories

·       Scrum Sessions

·       Standard IT toolset includes the following for IBM RUP products and open-source alternatives: Use Case development, UML Modeling, Use Case Diagrams

·       Strong knowledge of SDLC

·       ERP

·       Scope

·       Charter

·       Change management

·       Jira  confluence

·       Current / future state

·       Extensive UAT, QA testing expertise

·       Business Process Engineering

·       Project Delivery

·       Project Management

·       Change Management

·       Strong research and analytical skills

·       Proven training capabilities – Train the Trainer, End Users

 

PROFESSIONAL EXPERIENCE

 

January 2014 –September 2016

 

Liberty International Underwriters

Business Analyst Project Manager

 

·        Plan, manage and successfully deliver IT projects

·        Managed 8 business analysts across all lines of insurance business

·        Collaborated closely with Global Specialty Management Teams

·        Define project scope and deliverables that support business goals in collaboration with senior management and stakeholders

·        Prepare project documentation including project charter, project plan, work breakdown estimates, solution design and other project related activities and ensure review, approval and sign-off by the project sponsor and key stakeholders

·        Secure required resources and participants to achieve the project goals

·        Be the primary liaison between project stakeholders, contributors and steering committees. Regularly communicate project status, tasks, milestones, challenges, risks and changes to all team members using appropriate project management documentation

·        Develop and grow collaborative relationships and foster an environment of opportunity and mutual respect with the project team, business stakeholders, and vendor counterparts

·        Analyze/review business processes and solutions throughout the project duration to ensure alignment to business and IT policies

·        Guide/enable team members to take positive action and accountability for their assigned work

·        Coach, mentor and manage project team members and project coordinators;

·        Delegate tasks and responsibilities as required

·        Performance Reviews

·        Hiring

·        Follow change management procedures and ensure proper transition to users of new or enhanced solutions

·        Conduct lessons learned sessions upon completion of project

 

 

May 2013 December 2013

 

Liberty International Underwriters

Senior Business Systems Analyst

 

 

·        Collaborated closely with global IT teams

·        Process Re-Engineering Gather business and functional requirements from all lines of business to create a specification which defined how users should interact with each component and how business units must support the workflows; used functional specification to develop end user interactions and end-to-end workflow in UML modeling tools including Business Use Cases, Use Case Diagrams, Context Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams and Screen Mock-Ups

·        Coordinated and facilitated meetings and JAD sessions between the business users and technical teams.

·        Develop and control requirements project plan and coordinate resources to accomplish project objectives

 

 

 

July 2008 – December 2012

 

Pethealth Inc.

Senior Business Systems Analyst

 

Project Overview

Major enhancement to combine various in house systems to implementation on Microsoft Dynamics AX ERP.  Design web portal for front end users.

 

·       Gather business and functional requirements from all lines of business to create a specification which defined how users should interact with each component and how business units must support the workflows; used functional specification to develop end user interactions and end-to-end workflow in UML modeling tools including Business Use Cases, Use Case Diagrams, Context Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams and Screen Mock-Ups

·       Coordinated and facilitated meetings and JAD sessions between the business users and technical teams.

·       Develop and control requirements project plan, milestones and coordinate resources to accomplish project objectives

·       Project Management skills

·       Web based B2B platform

·       Ability to multi-task

·       Ability to meet tight deadlines

·       Trained on Microsoft Dynamics AX ERP, CRM

·       Developed new screens and stored procedures for the Enhancement of the System

·       Performed end user QA analysis

·       Performed user acceptance testing

·       Performed regression testing

·       Obtain sign-off of Requirements from Departmental Management

·       Perform Gap Analysis

·       Developed User Manuals

·       Develop Test Cases

·       Data Mapping

·       Trained the Trainers

·       Implemented and trained in United Kingdom

·       Implemented and trained in North America

 

 

May 2003 – July 2007

 

Dominion of Canada General Insurance Company

Senior Business Systems Analyst

 

Project Overview

Major enhancement to the current manual process of the Commercial Auto Underwriting system to implementation on PMS.

 

·       Gather business and functional requirements from all lines of business to create a specification which defined how users should interact with each component and how business units must support the workflows; used functional specification to develop end user interactions and end-to-end workflow in UML modeling tools including Business Use Cases, Use Case Diagrams, Context Diagrams, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams and Screen Mock-Ups

·       Coordinated and facilitated meetings and JAD sessions between the business users and technical teams.

·       Develop and control requirements project plan and coordinate resources to accomplish project objectives

·       Developed new screens and stored procedures for the Enhancement of the System

·       Performed end user QA analysis; worked with test scripts; documented specific work-around procedures for error resolution; identified discrepancies in release delivery

·       Obtain sign-off of Requirements from Departmental Management

·       Perform Gap Analysis

·       Develop Test Cases

 

October 2002 – May 2003 (Contract through CNC Global)

Clarica/Sun Life Insurance Company

Business Analyst – Reports Conversion

 

Project Overview

Merging various reports from the two companies.

 

·       Gather Business Requirements

·       Perform Gap Analysis on Reports

·       Design required changes to Reports

·       Lead JAD sessions

·       Quality Assurance

·       Lead Walkthrough of Requirements

·       Obtain sign-off of Requirements

·       Prepare test cases

·       Perform Testing of Reports

 

August 2000 – June 2002

Castek Software Factory Toronto, Ontario, Canada

Senior Business Analyst – Insurance Claims/ P&C

 

PROJECT OVERVIEW

Worked with various customers to gather requirements to perform gap analysis and fit from Castek’s software to the customers needs.

 

·       Analyze Business User requirements

·       Produce Use Cases

·       Communicate features of the product

·       Perform Gap Analysis

·       Design required changes

·       Demonstrate to potential clients

·       Develop Use Cases using Rational Rose

·       Travel to customer sites to obtain business requirements

·       UML training

 

September 1987 – August 2000

Pilot Insurance Company          Toronto, Ontario, Canada

Administrative Assistant / Supervisor of Administrative Staff / Systems Analyst

 

·       Supervisor of 18 administrative staff members

·       Requirements gathering, testing and training of new claims system

·       Financial reporting for Reinsurance and Facility

·       Assist the Executive and Managers of the Claims Department on daily running of the department

·       Track departmental budgets, invoicing of suppliers

·       Issuing cheques

·       Inquiries and help support for computer systems

·       Scheduling of support staff

·       Performance reviews of support staff

·       Proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook

·       Lotus Notes

 

EDUCATION

 

·       1984 – 1986       Centennial College  Toronto, Ontario, Canada·

 

ADDITIONAL PROFESSIONAL ACTIVITIES

 

 

·       Completed MICR training courses on Management Development and Leadership Training·

·       SharePoint

·       Completed Freisen and Kay course on Train the Trainer

·       UML

·       RTM Knowledge

·       PMS Knowledge

·       Visio

·       Advanced knowledge of Microsoft Office – Word, Excel, Outlook, PowerPoint

·       Lotus Notes

·       IBM Rational Rose

·       RUP

·       Microsoft Dynamics AX ERP

·       CRM

 

REFERENCES

Available upon request