VTRAC Consulting Corporation
Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: Service Delivery Manager (Incident and Infrastructure Stability); JOB: 9215; Attention: firstname.lastname@example.org or call 416-366-2600 Ext. 227
Position No.: 9215
Title: Service Delivery Manager (Incident and Infrastructure Stability)
Type: 6 Months Contract
No. of Positions: 1
Location: Charlottetown, PEI
Description: Our client is a global investment and asset management firm, where cutting-edge technology can deliver a competitive advantage. The Service Delivery Manager is responsible and accountable for end-to-end management of Infrastructure operations in critical situations. This role will be a combination of a Process Liaison, Incident Analyst, Problem Manager and Service Continuity Manager, responsible for proactive service planning and accountable for delivery and availability of all Infrastructure Technical Services during the defined shift.
The Major Incident process is a key part of availability management at the firm, and the Service Delivery Manager will own the process, refine it according to best practices, and proactively solicit our stakeholders on how we can improve the service. He or she will also be responsible for management of Problem Management investigations by facilitating root cause analysis and managing the implementation of corrective and preventative measures.
He or she will be responsible for liaising with Application and business partners to develop run books for Business Recovery / Workplace Recovery events. They will also be responsible for scheduling these events, as well as providing the coordination activities necessary to ensure their success.
Lastly, he or she will be one of the Lead Infrastructure Operations members on shift. They will ensure all Infrastructure Operations run smoothly and effectively during the defined working hours. Improve service and provide one interface to Infrastructure service when needed. They will be expected to encourage, nurture and develop the Hyderabad Operations Center employees.
Must Have Technical Skills:
We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.
Toronto . New York . Houston . Palo Alto
Tagged as: IT Service Delivery, Leadership, Service Delivery Manager