Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: Help Desk Specialist – (Bilingual), position number: 8917Attention:email@example.com or call: 416-3662600 Ext. 228
Position No.: 8917
Title: Help Desk Specialist -Intermediate – Bilingual
Type: 6 months Contract
Hours: 24/7 Shift work
No. of Positions: 1
Location: Montreal, QC
The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Team is open 24/7. Position will require shift work. 8am-4pm earliest shift, 11pm–7am latest shift. Occasional weekends and overnights will also be required. OT may be required on an as-needed basis.
Answer user inquiries regarding computer software to resolve problems, typically of a lower complexity
Review user inputs and observe system functioning to verify correct operations and detect errors
Maintain records of daily data communication transactions, problems and remedial actions taken
Review technical processes, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Must Have Technical Skills:
Microsoft Outlook 2000/2003 (configuring profiles/how-to/delegation/MS Exchange/client connectivity troubleshooting) within recent time.
Potentially performing network and application infrastructure monitoring and acknowledging/escalating generated
1+ years of work experience in a Help Desk position •
Bilingual – English & French •
Client/Customer Service experience •
Excellent verbal and written communication skills •
Must adhere to guidelines of providing the highest quality of service.
Nice to Have:
Experince supporting Blackberry devices working with BES, Citrix/VPN technology, Active Directory.
Certification/Training focused on customer service.
We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at www.vtrac.com. VTRAC is an equal opportunity employer.