Process Improvement Specialist – Senior

  • Contract
  • Toronto
  • Posted 1 week ago

VTRAC Consulting Corporation

Thank you for applying to VTRAC opportunities. Please e-mail your resume as a MS-WORD document in confidence Subject: Process Improvement Specialist – Senior position number: 8358 Attention or call: 416-5370806

Position No.:                      8358

Title:                                    Process Improvement Specialist – Senior

Type:                                  6 months Contract

No. of Positions:                1

Location:                             Toronto


A process improvement specialist serves as a consultant, evaluating, planning, and implementing improvements in the Enterprise Security business process documentation and practices. Other aspects of the job can include compiling and tracking data.


  • Evaluates existing business and operational flows, understand as-is processes and develops/prepares recommendations for process improvements and system enhancements/optimizations, prepares to-be process flows
  • Ensures documentation of standard operating procedures and service level agreements are current and accurate.
  • Conducts interviews and/or facilitated workshops with users to analyze processes and identify system optimizations.
  • Recommends best practices for operational controls, procedures and risk management.
  • Prepares functional requirements documentation for system optimizations / enhancements in support of process improvements
  • Develops use cases and test scripts, as applicable for system enhancements.
  • Performs user testing and quality assurance checks of systems processes and solutions.
  • Maintains weekly/monthly status reports to key stakeholders tracking the status of the improvement projects.
  • Handles the project management of workflow process improvements including reengineering of business processes and implementation of change management systems for complex projects that cross multiple systems with multiple stakeholders.
  • Ensures risks and issues are identified and communicated in a timely fashion.
  • Communicates effectively with impacted staff and stakeholders.

 Must Have Technical Skills:

  • Eight – Ten years of overall professional experience
  • Three – Five years of professional experience in process improvement (preferably in financial services industry)
  • Three – Five years of professional experience in data analytics and reporting (preferably in financial services industry)
  • Advanced knowledge of Microsoft Office
  • Knowledge of the banking industry, including operations, products, and services.
  • Experience gathering requirements, and analysis including Use Case analysis.
  • Professional experience with system development lifecycle, application delivery and implementation.
  • Extensive experience in facilitating meetings with team members, management, and stakeholders.
  • Ability to create business solutions that increase competitive advantage.
  • Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.
  • Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines.
  • Ability to solve technical problems/ processes and understand complex details.
  • Ability to increase operating efficiency with produce high quality technical solutions.
  • Excellent written and oral communication skills
  • Advanced interpersonal skills
  • Autonomous self-starter personality

Nice to have:

  • Knowledge of SharePoint (general user)
  • Tableau and Archer

 We thank all candidates in advance. Only selected candidates for interviews will be contacted. For other exciting opportunities, please visit us at VTRAC is an equal opportunity employer.

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